CareMate Home Health Care, Inc. (“CareMate,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your information.

You have privacy right under the Minnesota Government Data Practices Act and the federal Health Insurance Portability and Accountability Act (HIPPA). These laws protect your privacy but also let us give information about you to others if the law requires it. We may tell you before we give the information. These laws require us to keep your health information private and to give you notice of you legal duties and practices to protect private information. We must follow the terms that we have agreed to in this notice. However, we can choose to change the terms of this notice. If we change the terms of the notice, those changes will be applied to all present and future information that we collect about you. We will tell you if we change the terms of this notice.

What Information We Collect

We may collect personal information directly from you when you visit our website, fill out a form, request information, or communicate with us.

Information we may collect includes:

• Name
• Email address
• Phone number
• Information you submit through contact forms or intake forms
• Appointment-related information (such as scheduling requests)
• Communication history (such as messages, emails, or calls)
• Technical data (such as IP address, browser type, device type, and pages visited)
• Cookies and tracking data (as described below)

How We Use Your Information

We use your information to provide and improve our services, respond to your requests, and communicate with you.

We may use your information to:

• Respond to inquiries and provide requested information
• Schedule, confirm, and manage appointments
• Send service-related communications and updates
• Provide customer support and follow up on requests
• Improve our website, services, and user experience
• Maintain internal records for operational purposes
• Protect against fraud, abuse, or security threats
• Comply with legal obligations

SMS Opt-In Details

If you provide your phone number and opt in to receive SMS messages, you consent to receive text messages from CareMate Home Health Care, Inc.

Types of messages may include:

• Appointment reminders and confirmations
• Follow-ups and rescheduling messages
• Service-related updates and communications

Message frequency may vary.
Message and data rates may apply.

You may opt out at any time by replying STOP to any text message. For assistance, reply HELP or contact us using the information listed above.

Consent is not a condition of purchase or service.

Cookie & Tracking Practices

We may use cookies and similar technologies to improve website performance and your browsing experience.

Cookies may be used to:

• Remember your preferences
• Understand how visitors use our website
• Measure traffic and engagement
• Improve site functionality and performance

Some cookies may be set by third-party services we use (such as analytics or form tools). You can control or disable cookies through your browser settings. Please note that disabling cookies may impact website functionality.

Data Security and Handling

We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, misuse, disclosure, alteration, or destruction.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

We retain personal information only as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

User Rights

Depending on your location and applicable laws, you may have certain rights regarding your personal information, including the right to:

• Request access to the personal information we have about you

• Request corrections to inaccurate or incomplete information

• Request deletion of your personal information (subject to legal and operational requirements)

• Opt out of certain communications

To exercise these rights, please contact us at [your email]. We may need to verify your identity before processing your request.

Mobile Information Sharing Statement

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those third parties. We encourage you to review their privacy policies.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with the revised effective date. Your continued use of our website after changes are posted constitutes your acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, contact us at https://carematehomehealthcare.com/contact-us/:

With whom may we share information about you?

We may give information about you to the following agencies if they need it for investigations or to help you or help us help you. We don’t always share information about you with these people, but the law says we may share information with them. If you have questions about when we give these people information, ask your worker.

• Minnesota Department of Human Services
• U.S. Department of Health and Human Services
• Other human service offices, including child support enforcement offices
• Mental health centers
• Health care providers
• State hospitals or long-term care facilities
• Ombudsman for mental health and mental retardation
• Insurance companies, to check benefits you or your children may get
• Hospitals, if you, a friend or relative has an emergency and we need to contact someone
• Internal Revenue Services
• County human service boards
• Fraud prevention and control units
• Anyone under contract with the Minnesota Department of Human Services or U.S. Department of Health and Human Services or the county social services agency
• Social Security Administration
• Minnesota Department of Economic Security
• Minnesota Department of Revenue
• Minnesota Department of Veteran Affairs
• Minnesota Department of Human Rights
• Others who may pay for your care
• County attorney, attorney general or other law enforcement officials
• State and federal auditors
• Local collaborative agencies
• Guardian, conservator or person who has power of attorney for you
• Ombudsman for families
• School districts
• Local and state health departments
• American Indian tribes, if your family is in need of human services at a tribal reservation
• Immigration and Naturalization Service
• Employees or volunteers of any welfare agency who need the information to do their jobs
• People who investigate child or adult protection
• Coroner/medical examiner, if you die and they investigate you death
• Court officials
• Anyone else the law says we can give the information

Immigration information
Immigration information given as part of an application is private and confidential. Information will only be use for eligibility determinations and program administration. If you are applying only for emergency services, you do not need to give us information about your immigration status. Non-immigrant or undocumented people who are pregnant, under age 18, age 65 and over, or people with disabilities, may also be eligible without providing immigration information.

You have the right to information we have about you

• You may ask if we have any information about you and get copies. You may have to pay for the copies.
• You may give other people permission to see and have copies of private information about you.
• If we have collected health information about you, we may use it only for purposes that we have listed in this notice.
• You may question the accuracy of any information we have about you.
• You have the right to ask us to share health information with you in a certain way or in a certain place. For example, you may ask us to send health information to your work address instead of your home address. You must make this request in writing. You do not have to explain the basis for your request. If we find that your request is reasonable, we will grant it.
• You can ask us to restrict uses or disclosures of you health information. Your request must be in writing. You must explain what information you want to restrict from being disclosed and to whom you want these restrictions to apply. You can request to end these restrictions at any time by calling us or by writing to us. We are not required to agree to your restrictions.
• You have the right to receive a record of the people or organizations that we have shared your health information with. We must keep a record of each time we share your health information for six years from the date it was shared. This record will be started on April 14, 2003. It will NOT include those times when we have shared you information in order to treat you, pay or bill for your health care services, or to run our programs. If you want a copy of this record, you must send a request in writing to our Privacy Official.
• If you do not understand this information, you may ask to have it explained to you.

What if you believe the information we have about you is wrong?
Send your concerns in writing, telling us why the information is not accurate or complete. You may send your own explanation of the facts you disagree with. Your explanation will be attached any time that information is shared with another agency.

What privacy rights do children have?
If you are under 18, parents may see information about you and allow others to see this information, unless you have asked that this information not be shared with your parents or it involved medical treatment for which parental consent was not required. You must make this request in writing and say what information you want withheld and why. If the agency agrees that sharing the information is not in your best interest, the information will not be shared with your parents. If the agency does not agree, the information will be shared with your parents if they ask for it. When parental consent for medical treatment is not required, information will not be shown to parents unless the health care provider believes failing to share the information would jeopardize your health.

Filing Complaints About Your Health Information Privacy Rights
If you believe that you health information privacy rights have been violated, you may file a complaint. Write to the Minnesota Department of Human Services, or to the U.S. Department of Health and Human Services, at the address below. We cannot deny you services or treat you badly because you have filed a complaint against us.

Privacy Official
Minnesota Department of Human Services
444 Lafayette Rd. N
St. Paul, MN 55155-3813
Phone: 651-296-5764

Office of Civil Rights
Medical Privacy, Complaint Division
U.S. Department of Health and Human Services
200 Independence Avenue, SW HHH Building, Room 509H
Washington, D.C. 20201
Phone: 866-627-7748
TTY: 866-788-4989

This information is available in other forms to people with disabilities by contacting us at 651-296-8517 (voice), toll free at 1-800-657-3659. TDD users can call the Minnesota Relay at 1-800-627-3529 (TDD), 7-1-1 or 1-877-627-3848 (speech-to-speech relay service).