CareMate Home Health Care, Inc. dba ‘CareMate Home Health Care’ (“CareMate,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your information.

You have privacy right under the Minnesota Government Data Practices Act and the federal Health Insurance Portability and Accountability Act (HIPPA). These laws protect your privacy but also let us give information about you to others if the law requires it. We may tell you before we give the information. These laws require us to keep your health information private and to give you notice of you legal duties and practices to protect private information. We must follow the terms that we have agreed to in this notice. However, we can choose to change the terms of this notice. If we change the terms of the notice, those changes will be applied to all present and future information that we collect about you. We will tell you if we change the terms of this notice.

What Information We Collect

We may collect personal information directly from you when you visit our website, fill out a form, request information, or communicate with us.

Information we may collect includes:

• Name
• Email address
• Phone number
• Information you submit through contact forms or intake forms
• Appointment-related information (such as scheduling requests)
• Communication history (such as messages, emails, or calls)
• Technical data (such as IP address, browser type, device type, and pages visited)
• Cookies and tracking data (as described below)

How We Use Your Information

We use your information to provide and improve our services, respond to your requests, and communicate with you.

We may use your information to:

• Respond to inquiries and provide requested information
• Schedule, confirm, and manage appointments
• Send service-related communications and updates
• Provide customer support and follow up on requests
• Improve our website, services, and user experience
• Maintain internal records for operational purposes
• Protect against fraud, abuse, or security threats
• Comply with legal obligations

SMS Opt-In Details

If you provide your phone number and opt in to receive SMS messages, you consent to receive text messages from CareMate Home Health Care, Inc.

Types of messages may include:

• Appointment reminders and confirmations
• Follow-ups and rescheduling messages
• Service-related updates and communications

Message frequency may vary.
Message and data rates may apply.

You may opt out at any time by replying STOP to any text message. For assistance, reply HELP or contact us using the information listed above.

Consent is not a condition of purchase or service.

Cookie & Tracking Practices

We may use cookies and similar technologies to improve website performance and your browsing experience.

Cookies may be used to:

• Remember your preferences
• Understand how visitors use our website
• Measure traffic and engagement
• Improve site functionality and performance

Some cookies may be set by third-party services we use (such as analytics or form tools). You can control or disable cookies through your browser settings. Please note that disabling cookies may impact website functionality.

Data Security and Handling

We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, misuse, disclosure, alteration, or destruction.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

We retain personal information only as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

User Rights

Depending on your location and applicable laws, you may have certain rights regarding your personal information, including the right to:

• Request access to the personal information we have about you

• Request corrections to inaccurate or incomplete information

• Request deletion of your personal information (subject to legal and operational requirements)

• Opt out of certain communications

To exercise these rights, please contact us. We may need to verify your identity before processing your request.

Mobile Information Sharing Statement

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information may be shared with service providers and subcontractors solely for the purpose of delivering services on our behalf, such as customer support, messaging delivery platforms, and technical service providers.

All other categories of personal information exclude text messaging originator opt-in data and consent. SMS opt-in data and consent will not be shared with any third parties under any circumstances.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those third parties. We encourage you to review their privacy policies.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with the revised effective date. Your continued use of our website after changes are posted constitutes your acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, contact us at https://carematehomehealthcare.com/contact-us/: